CUPID SOCKS

Origin of Shipment: Every Lolli Wraps order is dispatched with love from Victoria, Australia 

Packed By: Each Lolli Wraps order is carefully curated and packed by Tiana, right in our very own Lolli Wraps studio. It's more than just a package; it's a personal touch, and a nod of approval with each seal from us.

Processing Time: All orders get processed within 1 - 2 business days. However, during special occasions like holidays, big sales, new product launches, or in the event of natural calamities, a little patience might be required.

ESTIMATED DELIVERY TIME

Domestic:

• Standard: 2-6 business days
• Express: 1-3 business days

International:

• AusPost Standard: 6-27 business days
• AusPost Express: 4-15 business days

For those in bustling cities, your Lolli Wraps might reach you faster compared to our customers in rural areas. Keep in mind, these are approximations from our courier partner.

AUSTRALIAN SHIPPING DETAILS

AusPost Standard:

• Up to $300 AUD: $10.00
• Over $300 AUD: FREE express shipping upgrade

AusPost Express:

• Up to $300 AUD: $15.00
• Over $300 AUD: FREE express shipping

INTERNATIONAL SHIPPING DETAILS

Carrier Options: AusPost Standard, AusPost Express

Note: Be aware of potential duties and taxes payable for international orders.

NEW ZEALAND

AusPost Standard:

• Up to $300 AUD: $10.00 (No signature)
• Up to $300 AUD: $15.00 (With signature)
• Over $300 AUD: FREE standard shipping

AusPost Express:

• Up to $300 AUD: $25.00
• Over $300 AUD: $10.00 (Express shipping upgrade)

USA & CANADA

AusPost Standard:

• Up to $300 AUD: $20.00 (No signature)
• Up to $300 AUD: $25.00 (With signature)
• Over $300 AUD: FREE standard shipping

AusPost Express:

• Up to $300 AUD: $35.00
• Over $300 AUD: $10.00 (Express shipping upgrade)

REST OF THE WORLD

AusPost Standard:

• Up to $300 AUD: $25.00 (No signature)
• Up to $300 AUD: $30.00 (With signature)
• Over $300 AUD: FREE standard shipping

AusPost Express:

• Up to $300 AUD: $45.00
• Over $300 AUD: $15.00 (Express shipping upgrade)

FULL POLICY

Where We Ship From: Just so you know, all Lolli Wraps items are lovingly sent from Victoria, Australia. 

Our return address is: 

Lolli Wraps
PO Box 1087
Kangaroo Flat
Victoria, 3555
Australia

Refunds:

• We do not offer refunds if you change your mind, find it cheaper somewhere else or simply decide that you did not like the product or did not need it. 
  
• No change of mind refunds or exchanges on sale items.
• If your product is faulty and we can't replace it, we will offer you a store credit or a refund minus shipping costs and any fees.
  
• If your product arrives damaged due to shipping, we will lodge a claim with Australia Post, please share images of the package for evidence as well as photos of the damage to assist with the the claim. 
• If something's not right, reach out within 24 hours of receiving your item at hello@lolliwraps.com.au, attaching clear photos and details.

Exchanges:

• We want you to love your purchase! If you don't, we've got a strict 30-day exchange window from the day your item arrives.
• Kindly return your items in the pristine condition you received them: untouched and brand new. This means no traces of fake tan, makeup, or any other marks from trying them on.
• Refer to the "how to return an online item" and "returns conditions" sections before making a return. 
• Heads up: we do not offer exchanges on sale items, including special packs or discounted bundles

How to Make a Return:

• Start off by heading to our Returns Center.
• For any return-related queries, drop a note to Mia at hello@lolliwraps.com.au with your details.
• Once we give you the green light, post your item back. Note: unless the item's faulty, return shipping's on you.
• If the item you want for an exchange isn't available, we'll provide a credit note. Upon approval of your returned item, we'll send you a unique code equal to your order's value.
  
  MORE INFO

Where is my order?

All orders are processed within 1-3 business days. Aussie orders take approximately 1-3 business days to arrive once shipped. International babes might have to wait a bit longer, but it will be worth it…Track your order here

How much is shipping?

Shipping is calculated based on your location and if you select standard or express.See our shipping rates for free shipping options.

Can I return an order?

We want you to be totally obsessed with your Lolli Wraps purchase. If you aren’t, please message us about an exchange. You have 30 days to request one, just email hello@lolliwraps.com.au or request an exchange via our returns center. 

Can you create a custom order for me?

Sorry angel, we can’t work on bespoke pieces. But, if you have a suggestion for something sexy you think we’re missing, let us know!

Can I get discreet packaging?

For sure. All orders come in unbranded, recyclable packaging and an unbranded plain waterproof compostable outer mailer from Hero Packaging 

Are the free lollies I got with my order vegan?

Yes! Our lollies are 100% vegan. They’re also nut free, gelatin free, dairy free, soy free, gluten free and fat free.

MORE FAQS